Banking facelift: How biometrics is reshaping CX in digital channels
By John Duggan, EVP of Sales, APAC at Daon Facial recognition, especially when combined with step-up authentication, provides an identity assurance paradigm that is not only resilient, but futureproof. For organizations in banking and financial services, embracing biometric authentication is more than a strategic move: it’s an executive mandate to strengthen trust and increase accessibility…